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Terms Conditions for Your all24 Account

These terms govern how you open and use your all24 account, fund it with bKash, Nagad or Rocket, place bets on cricket markets and slot rounds, and withdraw what you win.

Account rulesWallet useBet settlementWithdrawal processDispute steps

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POLICY CONTACT

Questions About These Terms

If a clause is unclear or you need help with an account restriction, withdrawal hold or bet dispute, reach us through the channels below. We handle terms queries alongside general support requests and aim to reply within hours during business days.

Team online

Live chat

Open the chat bubble in your account lobby—type your question and our agents will walk you through the relevant section of the terms, explain how a rule applies to your situation, and help you resolve the issue.

Email desk

Send your query to the support email shown in your account footer. Include your username and a brief summary of the terms question—account access, withdrawal eligibility, bet settlement—so we can route it to the right team.

FAQ library

Check the questions section at the bottom of this page for quick answers on age requirements, multi-account rules, withdrawal caps and dispute escalation before you contact us—it may already cover what you need.

COMPLIANCE APPROACH

How We Enforce and Update Terms

We built these terms to protect both you and the platform. Account security relies on strong passwords and device protection—we cannot recover funds lost through credential sharing. Verification steps—uploading ID, confirming your wallet—help us prevent fraud and meet anti-money-laundering requirements. We update terms when regulations change or when we add new features; major changes are announced in your account inbox and take effect after a notice period. Minor clarifications apply immediately.

Account security

Your login is yours alone. Enable two-factor authentication if offered, and never share your password or OTP codes. If your account is compromised because you gave credentials to someone else, we cannot reverse transactions made under your login.

Identity checks

Before your first withdrawal we ask for a photo ID and proof of wallet ownership—a screenshot from your bKash, Nagad or Rocket app showing your name and number.

Terms updates

When we change these terms we post a notice in your account dashboard and send an email if the change affects withdrawals, bet settlement or account eligibility.

Dispute resolution

If you believe a bet was settled incorrectly or a withdrawal was delayed without reason, contact support with your bet ID or transaction reference. We review the case, check logs and provider data, and reply with our decision.

How These Terms Apply

all24 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account you agree to follow these terms, which form a binding contract between you and all24. We operate the lobby, handle deposits through bKash, Nagad and Rocket, stream live tables, settle bets and process withdrawals according to the rules below. You confirm you

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are of legal age in your jurisdiction and that online gaming is permitted where you access the platform. We reserve the right to refuse service in regions where local law prohibits it or where we cannot verify your identity. Your account is personal—you may not share
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login credentials, allow others to bet on your behalf, or register multiple accounts. Breaches may result in account suspension and forfeiture of balances. Deposits are non-refundable once wagered. Bets placed are final once confirmed; you accept the odds and terms displayed at the time of placement.
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We aim to settle sports bets within minutes of the final whistle and casino rounds instantly, but technical delays can occur. Withdrawal requests require identity verification, and we process them in the order received. Payout timelines depend on your chosen wallet—bKash, Nagad and Rocket usually clear
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within hours, bank transfers may take longer. We cap withdrawals per transaction and per day to manage liquidity and comply with payment-provider limits. You agree not to use the platform for money laundering, fraud, bonus abuse, collusion or any activity that violates these terms. We monitor
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accounts for irregular patterns and may freeze funds pending investigation. Disputes are resolved by our support team; if you disagree with a decision you may escalate through the contact channels listed below. These terms are governed by the laws of the jurisdiction in which we operate,
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and you consent to that jurisdiction for any legal proceedings.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Terms & Conditions FAQ

No—one account per person. Multiple accounts are considered terms violations and may result in both accounts being closed and balances forfeited. If you forgot your original login, contact support to recover it rather than registering again.

We verify your location during registration and at withdrawal. If local law prohibits online gaming where you access the platform, we will decline your account or freeze it until you can prove eligibility. Deposits made from restricted regions are non-refundable.

Yes—once you tap confirm the bet is locked at the odds and stake shown. We cannot cancel or adjust a bet after placement except in cases of obvious technical error, such as a displayed odd that is clearly wrong.

Deposits via bKash, Nagad and Rocket are instant because you send funds from your own wallet. Withdrawals require us to verify your identity, check for wagering requirements, and process the payout—steps that usually take a few hours but can extend to a day during peak periods.

Yes—contact support with your bet ID and explain why you believe the result is incorrect. We review official match data and provider logs, then reply with our findings. If we made an error we correct it; if the settlement was accurate we explain why.

We post a notice in your account dashboard and send an email to the address you registered with. Major changes—those affecting payouts, eligibility or bet rules—include a grace period before they take effect so you can review them and decide whether to continue using the platform.

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