Reference

Service Terms Regional Availability

We run the platform. You hold the account. This page sets out where we operate, what we ask from account holders, and how service availability depends on local law and eligible regions across Bangladesh.

Account responsibilityRegional eligibilityAge verification requiredLive casino and slots
all24 Service Terms Regional Availability
ACCOUNT SECURITY

Data Handling & Policy Practices

We collect mobile number, payment details and session data to operate your account and process deposits through bKash, Nagad and Rocket. This section explains what we keep, how we secure it, how long we retain records, and the steps you can take to review or request changes to your information.

What We Collect

Mobile number for login, payment method details for deposits and withdrawals, device and location data for fraud checks, and wager history for account reconciliation. We do not sell this data to third parties; it stays within the platform and our payment processors.

Cookie Use

Session cookies keep you logged in; analytics cookies track page views so we can improve navigation. You can disable non-essential cookies in your browser, though login and account features require session cookies to function correctly.

Data Retention

We keep account and transaction records for the period required by anti-fraud rules and financial reporting obligations, typically several years after your last activity. Once that period ends, we anonymise or delete the data unless ongoing dispute resolution requires it.

Your Rights

Request a copy of your account data, ask us to correct errors, or submit a deletion request through the support channels above. We process verified requests within a reasonable timeframe; some data may need to stay on file for legal or compliance reasons even after account closure.

POLICY CONTACT

How to Reach Us on Legal Questions

Questions about service eligibility, account restrictions, or regional compliance come through these channels. We answer policy enquiries in the same order they arrive, usually within one business day for email and faster over live chat during Bangladesh evening hours.

Live Chat Open the chat bubble in the account panel or footer. Available most evenings Dhaka time; legal and compliance questions go to a specialist queue for accurate answers on eligibility and terms.
Email Support Send legal or account-status questions to the support address shown in your account settings. Include your registered mobile number so we can verify your account and respond with region-specific guidance.
Help Centre Browse policy articles in the help section: age verification steps, how we handle restricted regions, and what happens if local law changes. Each article links to the relevant section of our full terms document.

Legal & Compliance FAQ

Service availability depends on local law and eligible regions. We ask every new account holder to confirm they meet age and legal requirements where they access the platform. If your region restricts real-money gaming, you should not register.

You must meet the legal age for real-money gaming in your jurisdiction. We verify age during the account-opening process and may request additional proof if your payment method or document upload raises a question about eligibility.

We collect payment method details to process deposits and withdrawals. That information stays encrypted and is shared only with the payment processor handling your transaction. We do not store your full bKash, Nagad or Rocket credentials; we see only the account identifier needed to route funds.

If a jurisdiction prohibits our service or regulation changes, we notify affected account holders and process any outstanding verified balances according to the prevailing legal framework. You remain responsible for understanding the laws that apply where you access the platform.

Yes. Contact support through the channels above and we will process verified requests within a reasonable timeframe. Some transaction and compliance data may need to stay on file for legal or anti-fraud reasons even after account closure.

Start with our support team via live chat or email. Explain the issue and we will review your account status and the decision. If we cannot resolve it internally, our terms of service outline the next steps for formal dispute resolution.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.